Are there any discounts?
The best way to stay up to date on all restocked items & active discounts is to subscribe to our email list, located at the bottom of our website page. Our email subscribers are the FIRST to know when items are back in stock or when we have discounts.
I forgot to enter my promo code at checkout, can I still use it for my order?
Oh darn! Unfortunately, we can’t keep up with missed discount entries However, you may cancel your order & re-order your item using your discount code.
I want to purchase in person:
Currently, all sales are made via our website. To stay up to date on upcoming events where you can purchase in person, subscribe to our mailing list at the bottom of our website.
Do you offer pick-up services?
Currently, we offer to deliver services to residents that live in the Essex and Union County, NJ area, with a minimum order of $40. Items that are purchased outside of this radius will need to select a shipping option.
How do I submit photos/videos to be featured on your page?
We love to see your gorgeous self! Send a photo & videos to email@example.com & let us know what items you purchased & your social media handle so we can tag you!
Where will my item(s) ship from?
Typically, items are shipped from our New Jersey Location.
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Do you accept international orders?
We currently are not shipping internationally. Please visit this page in the near future for updates.
How can I qualify for free shipping?
Domestic Customers: Free shipping on all orders over $65
When will my item(s) ship?
Items typically ship out within 1-2 business days. This excludes weekends and holidays for order processing.
How long does shipping take?
Please note that orders to US destinations may take 1-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. When your order has been shipped, you will receive an email with tracking information. Please also note shipping fees are non-refundable.
Can I track my packages?
Yes! When your order is processed you will receive a tracking number to your email.
I didn’t receive any tracking information:
Oh No! Sometimes email addresses are entered incorrectly at checkout & tracking updates are bounced back to us, no worries! Simply email us your order number & we can provide you with your tracking information – firstname.lastname@example.org
When will the item I’m looking for be back in stock?
The best way to stay up to date on all restocked items & active discounts is to subscribe to our email list, located at the bottom of the www.sobsupply.com hompage. Our email subscribers are the FIRST to know when items are back in stock or when we have discounts!
I accidentally entered the wrong shipping address, What do I do?
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please ensure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, and building or apartment numbers are critical to ensure timely delivery. Please immediately email email@example.com so we may re-address your package. If it’s already been shipped, you will have to wait until it is returned to our office to be re-shipped to you. Shades of Beauty Supply is not responsible for customer error when providing an address.
My package says delivered but it’s not at my house, what do I do?
Oh No! The best & quickest way to locate your item is to contact the United States Postal Service directly & provide them with your unique tracking number so they may locate your package. USPS CUSTOMER SERVICE +1-800-275-8777
Return & Refund
Currently, Shades of Beauty has a NO REFUND POLICY. We have a 7-day exchange policy, which means you have 7-days after receiving your item to request an exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request an exchange for the same item, send us an email and picture to firstname.lastname@example.org. Once information is received, it will be determined if your purchase is eligible for an Exchange.
Damages and issues
We want to make sure our customers receive the best experience. Please inspect your order once received and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.